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FAQ
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FAQ
Q: How do I purchase items'
A. Please go to how to make a booking, if you are still unsure then please call us on 020 7928 3003.
Q: What payment cards do you accept'
A: We accepts all major credit cards including Visa, Mastercard, Delta, Solo & Switch. For payments with AMEX we will charge a fee of 3% .
All credit or debit card payments will be confirmed to you with a copy of the receipt sent with our invoice.
Q: Who do I contact about my purchase'
A: Any one of the team at World of Corporate Hospitality should be able to help you regarding any queries you may have.
Q: When will my card be debited for a booking I've made'
A: In most cases your card will debited on the same day as you make your transaction. In some rare cases, although authorisation of your card will occur at the time of transaction, monies may not leave your account for a number of days.
Q: When will I receive my tickets'
A: Most items are not dispatched until 14 days before the date of the event
- this is to minimise the chances of hard to replace items being lost before they are used.
All documents are sent by Royal Mail Special Delivery within the UK. This guarantees next day delivery and insures the tickets against loss or damage. Tickets will need to be signed for at your end. Responsibility for your tickets transfers to Royal Mail once we have sent them and we cannot be held responsible if Royal Mail lose your tickets. For international orders we usually arrange overseas couriers however there is an extra charge levied for this.
Q: I have lost my tickets, what do I do'
A: We do not print tickets ourselves and so we are unable to cancel your tickets and create a duplicate set. We will however do all we can to find an alternative solution but you must contact us immediately. We ask that customers take good care of their tickets and make sure they keep them safe, please be aware that direct sunlight and moisture can damage some tickets.
Q: Why should I buy tickets from a ticket broker'
A:It is sometimes difficult to purchase good seats when they go on sale to the general public. Many people have become frustrated with unsuccessful attempts on the phone, overloaded websites crashing and queuing for hours in long lines of fans trying to get the best seats. Many fans don't even know that tickets have gone on sale until it's too late. It is for these reasons that the need for ticket brokers such as World of Corporate Hospitality has grown.
Q: Why do you charge over face value'
A:We obtain the tickets we sell in many ways. In many cases, to obtain premium seats for you, we must pay over face value ourselves. We pay ticket holders a premium for their seats so they are willing to sell them for certain events. Better seats in the first 10 rows can be more expensive to obtain, and the difficulty we have in acquiring your tickets is reflected in the price you pay.
Q: Do ticket brokers usually get tickets at "face value" or less'
A: Quite the opposite. Brokers must usually pay more than the face value to obtain their tickets. The better the seat and the more popular the event (and the rarer the ticket), the more the broker must pay to convince someone to part with their tickets!
Q:Where do ticket brokers get their tickets'
A:We buy our tickets from a number of different sources:- the general public, businesses, agencies, season-ticket holders, debenture holders, other agents, security companies, musicians, promoters, record companies, eBay and occasionally even the box office!
Q:Can I cancel for any reason after I have placed an order'
A:Sorry, all sales are final. We cannot cancel or refund your order once you have paid for it.
Q:I got my tickets, but they have someone else's name on them. Did you send me the wrong tickets'
A:No, don't worry, we didn't send you the wrong tickets. We buy our tickets from many sources, and the name printed on the ticket is that of the original purchaser. This may be a person, a company, a promoter, or something else entirely. The name printed is for reference only and is not expected to reflect that of the ticket holder - you won't have any problems getting into the event. We don't print our own tickets so we are unable to print your name onto them.
Q:I got my tickets, but the price printed on them isn't the price I paid. Why is this'
A:The price printed on the ticket is the "face value". This is the original price charged by the venue box office. We charge more than face value because we obtain the tickets we sell in many ways. To obtain premium or first 10 rows seats for you, we must pay over face value ourselves. We pay ticket holders a premium for their seats so they are willing to sell them for certain events. Better seats can be more expensive to obtain, and the difficulty we have in acquiring your tickets is reflected in the price you pay.
Q:My concert has been cancelled. What happens now'
A:If your concert is rescheduled, your tickets will be valid for the new date and you will have the exact same seats. If you cannot attend the rescheduled date, or there is no rescheduled date, we can only refund the face value of the ticket, as stated in our terms and conditions. We are sorry about this, but because we are brokers some of our tickets have changed hands 5 or 6 times before they reach us.
We buy from other brokers, companies, agencies, eBay and the general public (some of whom queued up all night to get the first 10 row tickets and do not give refunds!). We do not get the price that we paid back for our tickets, only the face value. This is consistent across the board for all ticket brokers.
With our 25 year’s experience in corporate hospitality we have built and enviable list of contacts and suppliers that very few can match! To you this therefore means access to the very best tickets, premieres, celebrity parties, events, launches… plus much much more! Our personalised service means we can offer all of the small “but important” extras……that often get forgotten!
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